“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” — Maya Angelou

Reflection

Words and actions matter, but the emotional impact you leave is often the most lasting. Whether in the workplace, at home, or in everyday life, this quote reminds us that how we make others feel shapes relationships, culture, and long-term influence.

In a professional context, it’s a call to:

Be mindful of the energy and tone you bring to interactions

Foster a supportive, respectful, and positive environment

Recognize that empathy and understanding are as critical as results or performance

Examples in the Workplace

Team Leadership: A manager who consistently encourages and recognizes team members creates a culture of trust and engagement that lasts beyond individual projects.

Colleague Interaction: Offering support or understanding during a stressful period can leave a stronger impression than completing a task perfectly.

Customer/Client Experience: A client may forget exact details of a project, but they remember whether they felt valued and respected.

Practical Ways to Apply the Quote

Be Intentional: Pause before responding to ensure your words convey respect and consideration.

Listen Actively: Truly hear others’ concerns and perspectives.

Show Appreciation: Acknowledge contributions, effort, and progress consistently.

Lead with Empathy: Understand the emotions and needs of colleagues or clients, not just outcomes.

Reflect on Impact: Ask yourself, “How did my actions make others feel today?”